Monday, July 22 6:30am – 7:00am

Running Club

Location: Hotel Lobby, Main Entrance
Monday, July 22 7:15am – 6:30pm

Registration and Information Desk

Location: Platinum Foyer
Presented By:
Sysco Corporation
Coca-Cola Company
NCR Corporation
Monday, July 22 7:15am – 6:30pm

Social Enterprise Partnership Desk

Location: Platinum Foyer
Presented By:
Coca-Cola Company
Sysco Corporation
Naf Naf Grill
Monday, July 22 7:30am – 6:30pm

RD Lounge

Location: Platinum Foyer
Monday, July 22 7:30am – 8:30am

Networking Breakfast

Location: RD Lounge & Platinum Ballroom F-J
Monday, July 22 8:30am – 10:30am

General Session

Location: Platinum Ballroom A-E
Running a Responsible Restaurant:  What Restaurants are Doing to Care for People, Source Products Responsibly and Respect the Planet

Restaurants of all types are conserving resources, reducing waste and connecting with environmentally aware guests. They are also providing opportunities to engage their employees through volunteering and community support.  Want to learn more about how they do it?   This panel discussion of industry experts who are leading the way in sustainable practices will share their success stories.

Speakers:

Vice President, Sysco Global Account Leader
Cargill Foodservice

Director, Customer Marketing
Sysco Corporation

Sr. Director, Corporate Executive Chef
Sysco Culinary Development

Chairman, CEO and President
Specialty Restaurants Corporation

Presented By:
Sysco Corporation
The Gravity-Defying Leader: Innovative Approaches to Hyper-Growth Leadership

With disruptive forces assaulting business from every direction, creativity has been labeled the single-most important business attribute. To succeed, leaders must be focused on creating a resilient culture where everyone’s engaged; a torrent of fresh, creative ideas needs to flow from every level of the organization. Top leaders then employ a secret weapon: a systematic approach to selecting and launching the ideas that will best drive growth and innovation. Josh Linkner weighs in with a fresh perspective on this critical leadership challenge. A highly successful serial entrepreneur and now a tech investor, Linkner shows leaders how to employ his simple but effective framework to ramp up the creativity and identify/launch ideas that will break through and defy gravity. This presentation will help leaders:


•Challenge assumptions and conventional wisdom

•Build courage to foster responsible risk-taking

•Authentically express your own creativity and tap into the hidden creativity of your team members

•Develop “everyday creativity” to attack business problems of all sizes

•Deploy creativity beyond R&D to re-imagine processes, drive efficiency, and improve operations

•Uncover fresh approaches for reinvention and growth


Speakers:

Five-time Tech Entrepreneur, NY Times bestselling author, Venture Capitalist

Presented By:
Coca-Cola Company
Monday, July 22 10:30am – 11:00am

Networking Break

Location: RD Lounge
Meet and Greet with Josh Linkner
Location: RD Lounge
Presented By:
Coca-Cola Company
Monday, July 22 11:00am – 11:45am

Education Forums (choose 1 of 8):

Take advantage of the opportunity to learn from the industry’s leading experts. They'll share the recent successes and challenges their businesses have faced and deliver useful takeaways.

Option 1: Culinary - Bringing the Restaurant Experience Home
Location: Atrium 1

No surprise – people want what they want when they want it. Companies like UberEats®, GrubHub® and Postmates® are changing expectations and raising the bar. It’s all about decreasing friction and making lives easier without sacrificing the experience, so it’s no surprise that takeout and delivery are more popular than ever. And it’s not slowing down. Join Lamb Weston as we share how Farmer Boys brought the restaurant experience home.

Speakers:

Knowledge and Insights Manager
Lamb Weston

Chief Marketing Officer
Farmer Boys

Presented By:
Lamb Weston
Option 2: Operations - Active Managerial Control to Prevent Foodborn Disease Outbreaks
Location: Olympic 2

According to the most recently published data by the US Centers for Disease Control and Prevention (CDC), 61% of the foodborne disease outbreaks and 42% of all associated foodborne illnesses in the United States were caused by restaurants (CDC, 2018). In the most recent report by the FDA on the risk factors that lead to foodborne disease outbreaks, restaurants that were using a well-developed food safety management system to achieve Active Managerial Control of these risk had significantly fewer food safety behaviors/practices out-of-compliance during inspections. This breakout session will discuss how restaurants can implement a food safety management system to achieve Active Managerial Control using digital technology that can enable real-time monitoring of the necessary controls that can prevent foodborne disease outbreaks.

Speakers:

Founder and CEO
Public Health Innovations LLC

Presented By:
GOJO Industries
Option 3: Technology - New Frontiers in Understanding Loyalty and Guest Behavior
Location: Olympic 1

Given today’s increasingly competitive restaurant landscape, understanding guest behavior is challenging to grasp yet critical to succeed. Loyalty program data provides operators with meaningful insights, but information is limited to participants. In response, mobile technology and guest experience trackers are working together to provide operators with a more holistic—and realistic—view of their guests and their behavior outside the four restaurant walls.

 

In this session, we will showcase the marriage of attitudinal and behavioral data and will share some of the real-world consumer findings applicable to restaurant operators. Learn how the integration of these two approaches provides operators both the eyes and the ears to grasp the “what” and the “why” behind the occasion and brand loyalty.

Speakers:

Senior Manager, Consumer Insights
Technomic

Director of Strategy
GroundTruth

Presented By:
Technomic
Option 4: Market Intelligence - Trend Talk: Food is Medicine - Spices, Flavors & Plant-Based
Location: Olympic 3

We’ve all heard food can heal a heartbreak, but what about using food to reduce common health issues such as inflammation, blood pressure and weight management? As consumers become more interested in enjoying spices and herbs for health benefits, explore how medicinal food can truly be utilized through a holistic approach using ancient and ethnic applications. Take it a step further using plant-based proteins as vehicles to deliver these flavors and spices. Join in the conversation and movement and how trends are just for independent restaurants.

Speakers:

Director, Customer Marketing
Sysco Corporation

Senior Director, Culinary Development
Sysco Corporation

Sr. Director, Culinary Science
McCormick

Pacific Market Chef
Sysco Los Angeles

Presented By:
Sysco Corporation
Option 5: Marketing - Ideas to Grow Your Audience
Location: Atrium 3

Traditional print and TV marketing isn’t as effective as it once was, so operators are turning more to social and digital channels to expand their reach. But that’s not enough. Today’s consumers want to feel like brands know them and are speaking directly to them. But how can an operation speak to new guests when they’re just trying to acquire them? Operators share strategies for growing their audience through different marketing tactics.

Speakers:

Content Director, Foodservice
Winsight Media

International and West Coast Marketing Manager
The Halal Guys

Digital Marketing Director
Nékter Juice Bar

Option 6: Workforce - Cubicles Are For Squares - Recruiting Next Gen
Location: Plaza 1

The restaurant and foodservice industry needs to attract 650,000 16 – 24 year-olds over the next ten years. Learn about a new, bold and innovative marketing campaign that will inspire this important segment to ditch the “cube farm” and choose restaurants for their next job or career.

Speakers:

Vice President Communications
National Restaurant Association Educational Foundation

Option 7: Innovation Forum - Giving Your Guests Permission to Spend More
Location: Plaza 2

With the highest pressure on margins in years, understanding the difference between consumers segments is key to driving increased profit dollars. Decoding the role that loyalists, value seekers and coupon savvy users play in your business is more important than ever.

 

From a recently released Technomic study we will continue the discussion on activating all consumer segments, and how to give them permission to spend more. We will also explore how each consumer segment is influenced through price, promotion and loyalty apps.

 

If you’re looking for new marketing ideas, this is a session you won’t want to miss.

Speakers:

New Business and Strategic Partnerships, Restaurant Brands
Valassis

Sr. Client Marketing Manager, Restaurant and Retail
Valassis

Vice President of Research & Insights, Technomic
Technomic

Presented By:
Valassis
Option 8: Innovation Forum - Transforming Digital-First Interactions with AI
Location: Plaza 3

Artificial intelligence is rapidly shifting how businesses transform and take a digital-first approach to building unique consumer and employee experiences. The advancement of leading AI technologies such as computer vision, conversational commerce and augmented intelligence is enabling a greater understanding of consumer behavior and more powerful decisions on the front-line.


Restaurants have an opportunity to leverage AI to meet the growing expectations of consumers who are hungry for more convenience and personalization, and management and restaurant staff who are seeking ways to more effectively achieve their business objectives.


Vice-President & GM,  Small-Medium Business, Keith Dunphy, will discuss the latest technology trends and present use case scenarios for how restaurant operators can leverage AI to drive new growth, capture the loyalty of consumers and achieve greater efficiency. "

Speakers:

Vice-President & GM, Small-Medium Business
NCR Hospitality

Presented By:
NCR Corporation
Monday, July 22 12:00pm – 1:30pm

RD Connect: All Attendee Networking Lunch

Location: Platinum Ballroom
Monday, July 22 1:45pm – 2:30pm

Education Forums (choose 1 of 8):

Take advantage of the opportunity to learn from the industry’s leading experts. They'll share the recent successes and challenges their businesses have faced and deliver useful takeaways.

Option 1: Culinary - Plant-Based Dishes that Drive Sales
Location: Atrium 1

Today’s consumers expect beef, chicken, pork, seafood, and increasingly plant protein foods as center-of-plate items on most menus. But, which plant-forward dishes should be added, and how should they be positioned to appeal to mainstream consumers? In this session, Zak Weston from the Good food Institute will walk through market data, consumer research, and case studies on the best ways to drive plant-based dish sales. 

Speakers:

Foodservice Analyst
The Good Food Institute

Presented By:
The Good Food Institute
Option 2: Operations - The New Era of Automation and Foodservice Tech: A Why-and-When Guide to Crucial Operational Investments
Location: Atrium 3

Take a look at how foodservice tech innovations are helping operations of all sizes meet their most pressing challenges. In this new era of automation, we’ll give you a glimpse of what a fully automated restaurant looks like. The session will include a panel discussion of the do’s and don’ts of foodservice tech investment … What are smart investments for your operation? When is it wise to invest, knowing new tech is always around the corner? And how can you make tech upgrades but still retain your human touch and brand integrity? There’s a lot to learn in this exciting new era!

Learning Objectives:
•Understand the new role of automation and tech in the foodservice industry to streamline labor, broaden offerings, cut waste, heighten hygiene and build your brand.
•Understand the when-and-why behind crucial upgrades, investments and competitive approaches.
•Discuss how automation and technology can be implemented in your restaurant without sacrificing the human element or your brand identity. 

Speakers:

President /Chief Operating Officer
Farmer Boys Food, Inc.

Marketing Strategy Manager
Georgia-Pacific

Managing Principal
Technomic

Vice President of Culinary/Supply Chain
Walk-Ons Enterprises

Presented By:
Georgia-Pacific Professional
Option 3: Technology - How Internet of Things (IoT) Helps Labor, Energy and Accuracy
Location: Olympic 1

In this workshop you will learn available Internet of Things (IoT) technologies for operators to improve their operations. Topics include, but are not limited to, asset management, food safety, HACCP digital checklist and AI for energy saving.

Speakers:

Director, Sales
Hitachi High Technologies America, Inc. (HTA)

Presented By:
Hitachi High Technologies America, Inc.
Option 4: Market Intelligence - Flavor Beyond the Fork
Location: Olympic 3

Sight, smell, sound, touch and taste: your brand’s story and flavors come to life through every element of how your guest interacts with your restaurant and product offering. The guest journey begins the moment they walk through your doors; and making or breaking their return relies on appealing to their every sense.

Join us as we discuss why an active and engaging guest experience can be a differentiator for your brand. We’ll provide tactics that showcase how strategic displays and thoughtful guest touch points can drive impulse transactions, enhance the food experience, fit seamlessly into your operations and further elevate your brand story. 

Speakers:

Senior Strategist
The Culinary Edge

Managing Director
The Culinary Edge

Option 5: Marketing - Which LTO is Right for You
Location: Plaza 1

When competing for share of stomach in an increasingly crowded foodservice industry, limited-time offers are an effective strategy in attracting consumers. Learn about the five types of LTOs and what ingredients, flavors, formats and even menu descriptions capture the most interest from consumers.

Speakers:

Manager of Consumer Insights
Technomic

Option 6: Innovation Forum - Cash Automation : Digitizing the Forgotten 50% of Revenue at POS
Location: Olympic 2

Cash is the most popular payment mechanism in the world, as dictated by your customers. Cash in circulation is growing, while low consumer confidence and lack of universal access to electronic payment networks mean “going cashless” is not the answer, and may even become illegal.  Cash is a legitimate customer choice but it can also be your operational headache.


Learn how to exploit the market’s most reliable Cash Automation technology from Glory at all your points of service – kiosk, counter and drive thru – to turn cash into an electronic payment, providing customer choice and a positive checkout experience for everyone, however and wherever they choose to pay, while at the same time, eliminating those operational cash management issues.


An all-inclusive & customer consistent ordering and payment experience for cash and non-cash


• Engage and excite customers to increase order size and up-selling


• Enable accuracy and improve speed and reliability for your cash transactions


• Redeploy staff to focus on service, customer experience and building brand • Reduce shrinkage through minimizing or eliminating employees physically handling cash


• Improve order accuracy


• Enhance the journey for customers, managers and employees 

Speakers:

Vice President, Retail Business Development & Marketing
GLORY

Presented By:
GLORY
Option 7: Innovation Forum - Creating Operational Efficiencies Through 3rd Party Delivery
Location: Plaza 2

From the “wall of tablets” to the manual entry of orders to increasing labor costs- finding the right solution to the ever-growing demand of restaurant delivery can present a real challenge. ItsaCheckmate will introduce a panel of industry experts to discuss how to streamline your operation, increase revenue and successfully adapt to the growing market through 3rd party delivery.

Speakers:

Managing Partner and Co-founder
Sweetfin

Founder & CEO
Mulberry & Vine

Director of Client Advisory Services
RSI

VP of Enterprise Sales
ItsaCheckmate Inc.

Presented By:
ItsaCheckmate.com Inc.
Option 8: Innovation Forum - Game Changing Signature Sauces
Location: Plaza 3

Signature sauces easily differentiate your menu and change the game into condiments that you don't just giveaway. Take a journey into America's leading signature sauce combinations that are so easy to prep and can become a new profit center for your operation.

Speakers:

Garner Foods Director of Foodservice Sales
Texas Pete

Presented By:
Texas Pete
Monday, July 22 2:30pm – 3:00pm

Networking Break

Location: RD Lounge
Monday, July 22 3:00pm – 5:30pm

General Session

Location: Platinum Ballroom A-E
What Tech to Invest in Now

With so much new technology on the market, it can be hard for growth-minded operators to decide where to spend their dollars, and when. Similarly, it’s a challenge to determine which “hot” innovations have lasting power versus those that are just fads. This panel will address the types of technologies that actually make a difference to the bottom line—those that customers will notice, those that will have a positive impact on operational efficiencies and those that just make sense for restaurants today.

Speakers:

VP, Marketing & Business Innovation
Texas Restaurant Association

Sr. Director of IT
WKS Restaurant Group

Executive Director, Digital and Guest Facing Technology
Dine Brands

Chief Information Officer
BJ's Restaurants

Presented By:
NCR Corporation
How to Win Over 3 Key Demographics

Exploring broad consumer trends can lead to mixed messages, as different groups often behave in very different ways. Instead, this deep dive into three demographic groups that are critical to restaurants---millennial parents, Gen Z and Hispanics---will provide insights into their habits and preferences, as well as stealable ideas to get them in the door. 

Speakers:

Senior Manager, Consumer Insights
Technomic

Editor
Restaurant Business

Five Lessons from the Future 50

So much interest around the Future 50 comes from what type of concepts are on the list now. Not just which brands are the up and comers, but what are the new trends/categories rising up. This panel will feature from those type of concepts, with a conversation around what’s new and what could change the emerging chain world.

Speakers:

Content Director, Foodservice
Winsight Media

CEO
Naf Naf Grill

President & COO
Walk-Ons Enterprises Franchise, LLC

CEO and Co-Founder
&pizza

Presented By:
National Restaurant Association
Monday, July 22 5:30pm – 6:30pm

Happy Hour

Location: RD Lounge

Before leaving for dinner, head over for everyone's favorite hour … happy hour!

Presented By:
NCR Corporation
Monday, July 22 6:30pm – 8:30pm

Dinner on Your Own